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Tel: +86-755-29988100

1. How is's product quality?

A- is a professional manufacturer with over 10 years' experience in High Performance Cables and Fiber Optic Transceivers. We have strict quality control system and all the products have undergone severe compatibility test, 48h temperature circle test, etc before launch in the market.

2. Are your products compatible with my system?

A- All our products are manufactured in strict compliance to MSA standard, they can work well with those brands that do not have compatibility requirements, such as, IBM, DELL, SUN, etc But some brands such as CISCO, HP, Juniper etc, might need their private coding inside for compatibility, if you can let us know the brand and model of your systems , we might solve the compatible issue before goods delivered.

3. Why SFPcables' transceivers and cables so much cheaper than others?

A- Because We are original manufacturer and we sell with direct marketing prices.

4. What are the difference between a Cisco SFP+ Transceiver / cable and a SFP+ Transceiver / cable?

A- The sticker! Other than the Cisco sticker, a CISCO SFP-H10GB-CU5M is identical to a's CAB-10GSFP-P5M.

1. How to Order?

You can place your order in one of thress ways:

• Online via my store at

• Online via our company shopping mall at

• by contact directly with us online.

2. How can I remove items from my shopping cart?

Removing an item is just as easy as selecting an item for purchase --just change the qty to "0" and update the cart.

3. Can I just make a quote? How long will the prices I see be valid?

Sure, you can obtain a quote. But we cannot lock you in to the price you are quoted. Due to the rapidly changing nature of the computer market, we urge you to place your order shortly after receiving your quote to insure that you obtain the same price you were quoted.

4. Why my payment status is pending?

Payment made by an e-Check will take some days to clear in PayPal. The status will be pending and we will not send your order until it is cleared.

5. Can I review, change or cancel my order?

You can review your order list anytime in My Account after you sign in
If the order status is "Unpaid", you can remove or change it directly.
If the order status is "Paid", you can only cancel it before the order is processed, the time will be in 0-24hours.
Once the products are sent, you cannot cancel your order. And you can send back the unopened products. We will refund your money or ship another replacement when we receive them.
Please note, does not pay return shipping cost for this return item . And we are not responsible if goods were lost when sending back without tracking. We will deal with the returns within 1-3 business days after we receive the return goods.

6. I have paid, why the order status is still unpaid?

Due to PayPal server will be delayed sometimes, please wait 2-4hours and check it again. If still unpaid, you can contact with Local PayPal branch or provide your email and order ID number, we'll check and fix the problem.

7. I have paid, why there's nothing in my order list?

On very rare occasion, the order won't appear in your order list. Make sure you have paid it. Please provide your E-mail address, order ID (you can get the order id from your PayPal confirm email) and item SKU, service center will check and handle it for you.

8.What if I can not find the products I need?

Due to limit of space, the products you are looking for may not be included on this shopping mall. Pls contact for further information.


9. I'm a wholesaler. Can I use another payment method?

Yes, you can pay by PayPal, Western Union, Bank Transfer. Please contact our staff for details.

1. What is the typical lead-time on SFPcables' products?

SFPcables holds large stock of communication products. 90% of regular orders can be delivered within 2 days.

2. Do you offer free samples? 

We cannot offer free samples, but as we have no minimum quantity limit, you can buy individual samples directly from the site.

3. What If I Am Making A Large / Bulk Order?

We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully. For large volume order quotation, pls contact directly with us for discount discussion.

4. Is ODM, OEM accepted?

We are professional manufacturer with R&D department. We have the ability of ODM & OEM, welcome here for further discussion.

5. Can you offer any price discounts? 

Of course! When you order larger quantities, you automatically receive greater discounts. No negotiating, no haggling… it's shown to you right there on the site. If you want to have face to face negotiatin with us, just contact us directly!

6. Can you drop ship orders directly to my customers? How? 

Yes, we can. In fact, this is a great way for you to have a far bigger selection of merchandise than you can possibly carry inventory for. Take orders from your customers and have the goods shipped directly from 10GTEK as if they came from you! You may even put our product images and descriptions on your own website so your customers can see what you have. If you us to do drop shipping for you, pls contact us directly.

7. "Do I have to pay tax on orders I buy?"
Maybe. It depends on what country you are receiving the goods in.

Tax is a complex issue, because it depends what country you are receiving the goods into. Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing bigger quantities of China electronics to your country, you'll need to research what the law and practices are in your country (or shipping destination countries if you are dropshipping internationally).

8. Who Provides Import Paperwork?

 In general all the paperwork required for clearing your goods through customs is provided by us (10GTEK). Usually the shipping invoice and courier waybill included with all shipments from 10GTEK is sufficient.

 Sometimes additional paperwork such as product licences are required by customs. We track all of your shipments until they reach you, so if there is such a requirement, we will respond to it promptly on your behalf, usually without the need for you to take any action.

 You may need to show a copy of the shipping invoice to receive your products in some cases, and we will give you the papers you need on request.

 It is your responsibility to confirm the details of the shipping paperwork with 10GTEK before the goods are sent out. We will follow your instructions for customizing the shipping documentation according to your requirements, and you, as the importer, bear full responsibility for any exception arising from this paperwork.

9. Does offer a money-back or refund guarantee?

Yes. allows most products to be sending back for a refund within 7 days after they get the products. We'll refund your payment when we receive the back. Additional deductions for all refunds will be made depending on current market value!

1. What's PayPal?

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.

2. Is PayPal secure?

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. In this way, you don't have to worry about paying people whom you don't know. PayPal is designed from the ground up to be a safer way to send money online. PayPal doesn't expose or sell your financial information to any merchant.

3. Is PayPal free?

Yes. For the buyer, it's totally free .You can sign up for a PayPal account for free, and there's no charge to transfer funds from your bank account to your PayPal account.

4. What is the Payment process of PayPal?

On your Shopping Cart page, click Check out with PayPal after reviewing your items. You will then leave and enter PayPal's website. Login in to your PayPal account, or create one if you haven't a PayPal account already. Follow the online instructions given by PayPal.

5. How does the PayPal work?

Your sensitive financial information is securely stored on our servers.
When you use PayPal to pay online, you provide only your PayPal email address.
The merchants/retailers receive payment from PayPal without ever seeing your financial information.

6. Is it necessary to have a PayPal account before ordering from

No, you do not need to have a PayPal account before ordering from You can browse any product in Only when you decide to pay for the order, you need to register in PayPal for payment.

7. How do I sign up a PayPal account?

1. Click the Sign Up link at the top of any PayPal page.
2. Select the country or region where you live from the drop-down menu.
3. Choose the type of account that works best for you.
4. Fill out the form and follow the online instructions.
Any question, you can contact local PayPal branch window by visiting:, Please choose your country and Language in the top right of website.

8. Can I know whether my country is available in PayPal?

Yes. Normally you can register free for an account at -.but please note paying by PayPal is only possible in the countries listed on the web page.
If you have a PayPal account, but you are having problems with sending money or logging into PayPal, you need to contact local PayPal customer service center

9. What is the advantage of using PayPal?

Payment is traceable. You can trace the status of your payment by using your PayPal account. Payment does not require you to use your credit card online (you can transfer directly from your bank account). If you do use your credit card through PayPal, won't see your credit card number, minimizing the risk of unauthorized use.

10. Can I use a credit card with PayPal?

Yes, you can use Visa, MasterCard, Discover, and American Express with PayPal. Plus, when you pay with PayPal, you do not expose your credit card number.

11. How can I contact PayPal when I have a question of PayPal?

You can contact with PayPal by email, live chat and telephone. Choose the country and language in the top right of website
The phone number is:
+1-888-221-1161 (US & Canada Free)
+1-888-215-5506 (US & Canada Free)
+1-402-935-2050 (International)
+1-402-935-7733 (International)

Free shipping on orders over $300.
Free shipping on orders over $300.
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